What Seamless Access Looks Like

^{In a truly connected building, a single digital credential—stored in Apple Wallet or Google Wallet—provides access across every touchpoint.}

^{Building entry. Tap your phone or watch at the lobby turnstile. No app to open.}

^{Lifts. Destination control systems recognise the credential and call the lift automatically.}

^{Tenancy access. The same credential opens doors within your workspace—employees, visitors, and contractors.}

^{Shared amenities. End-of-trip facilities, meeting rooms, lounges—all with one tap.}

^{Smart lockers. Book and open workplace or EOT lockers using the same credential.}

^{Parking. Pre-booked bays and boom gates recognise your credential—no ticket required.}

^{Visitor access. Guests receive a time-limited digital pass sent directly to their phone.}

^{One credential. Every touchpoint. Real-time provisioning.}

Why Digital Wallets Change Everything

^{Digital wallet credentials—employee badges in Apple Wallet or Google Wallet—represent a step change from traditional mobile access apps.}

^{No app required. The badge sits alongside credit cards and boarding passes. No separate download or login.
Express mode. On iPhone and Apple Watch, users tap to access without waking or unlocking their device. Faster than reaching for a card.
Works when battery is low. Apple Wallet credentials work for up to five hours after a device runs flat.
Instant provisioning and revocation. Credentials issued remotely in minutes. Lost phone? Terminate immediately from a central portal.
Secure by design. Credentials stored in the device's secure element, protected by Face ID or fingerprint, never shared with Apple or Google.}

^{For tenants, it's a better experience. For building owners, it's easier administration and genuine differentiation.}

The Integration Challenge

^{Delivering seamless access requires integration across multiple systems—and that's where most buildings fall short.}

^{A typical premium building has separate systems for turnstiles, tenant doors, lifts, lockers, visitor management, parking, and amenity booking. Each has its own database and credential format.}

^{Without a middleware layer to synchronise credentials, tenants end up with multiple cards, multiple apps, and fragmented experiences.}

^{Middleware platforms like onUgo sit between tenant identity systems and building infrastructure—automatically provisioning credentials across access control, lockers, parking, and visitor management.}

^{Access control readers need to support NFC wallet credentials. HID Signo readers natively support wallet credentials alongside traditional formats—allowing progressive migration.}

^{Smart locker systems like Yellowbox and Vecos now support RFID, mobile apps, and wallet access—enabling consistency across workplace and EOT lockers.}

^{Getting this right requires planning and coordination across vendor ecosystems. But buildings that invest in integration deliver an experience that justifies premium rents.}

Base Building and Tenant: The Credential Handshake

^{One of the most complex challenges is the handshake between base building and tenant systems.}

^{Landlords typically operate base building access—lobby, lifts, amenities, car park—while tenants operate their own tenancy systems. Employees expect to move seamlessly between both using a single credential.}

^{Options include:}

^{One-card solutions. A single credential enrolled in both systems. Works when both support compatible formats.}

^{API-based synchronisation. Tenant HR systems push cardholder data to base building access control via secure APIs. Middleware automates this in real-time.}

^{Federated mobile credentials. The tenant issues a mobile credential recognised by both tenant and base building readers. The building trusts the credential format without managing tenant cardholders directly.}

^{The right approach depends on access control platforms, tenant IT maturity, and desired user experience.}

What Building Owners Should Consider

^{Reader infrastructure. Do your readers support NFC wallet credentials? HID Signo is a common choice for new builds and retrofits.}

^{Middleware and integration. How will credentials flow between tenant systems, base building access control, and ancillary systems?}

^{Tenant onboarding. How quickly can new employees be provisioned? How much manual effort is involved?}

^{Visitor experience. Can visitors receive credentials before arrival without queuing at reception?}

^{Locker and amenity access. Are smart lockers integrated—or do users need separate apps?}

^{Future-proofing. Is your infrastructure flexible enough to support new credential types as they emerge?}